Order Processing
Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Verification: All orders are subject to verification before shipping. If necessary, we may contact you for additional information.
Shipping Methods and Costs
Standard Shipping: Standard shipping is available for most items and typically takes 4-7 business days for delivery within the UK costs are calculated at checkout based on the weight and dimensions of your order.
Customs and Duties: International orders may be subject to customs duties and taxes, which are the recipient's responsibility. These fees are not included in our shipping charges and must be paid upon delivery.
Tracking and Delivery
Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier's tracking page. You can use this information to monitor the status of your order.
Delivery Time: Delivery times are estimates and commence from the date of shipping rather than the date of order. They are to be used as a guide only and are subject to the acceptance and approval of your order.
Shipping Restrictions
PO Boxes: We do not ship to PO boxes. Please provide a valid street address for delivery.
APO/FPO Addresses: We ship to APO/FPO addresses using USPS services. Delivery times may vary based on military mail processing.
Lost or Damaged Packages
Lost Packages: If your package is lost in transit, please contact our customer service team for assistance. We will work with the carrier to locate the package or send a replacement if necessary.
Damaged Packages: If your order arrives damaged, please retain all packaging materials and contact us immediately. We will arrange for a replacement or refund as needed.
Changes and Cancellations
Order Changes: An order cannot be modified once it is placed. If you need to change your shipping address, please contact our customer service team as soon as possible.
Order Cancellations: Orders can be cancelled within 1 hour of placement by contacting our customer service team. After this window, orders cannot be cancelled as they are processed immediately.
Please contact our customer service team on info@dnationuk.com for any questions or concerns about our shipping policies. We are here to help ensure you have a smooth and pleasant shopping experience.